Case File No. 5EC

We don't just audit
your business.
We experience it.

Unbiased mystery shopping, covert audits, and service excellence consulting for Nigeria's leading banks, brands, and institutions.
Evidenced. Scored. Actionable.

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FIELD VERIFIED

From the field

Businesses we cover, at a glance.

EXHIBIT 01

Banking & Finance

EXHIBIT 02

Telecom

EXHIBIT 03

Aviation

EXHIBIT 04

Logistics

EXHIBIT 05

Hospitality

EXHIBIT 06

Retail & FMCG

EXHIBIT 07

Healthcare

Since inception

"You cannot improve what you cannot measure."

— PETER DRUCKER, MANAGEMENT CONSULTANT

For over a decade, we've been the eyes and ears inside branches, storefronts, and back offices on behalf of Nigeria's most demanding brands.

What we do

Four disciplines. One standard of evidence.

From covert audits to the consulting work that turns findings into solved problems.

FILE 01

CX Service Audit & Mystery Shopping

Anonymous, evidenced audits across every customer touchpoint, scored against a clear benchmark.

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FILE 02

Consulting, Advisory & Workshops

CRM strategy, corporate governance, and startup advisory grounded in what we see in the field.

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FILE 03

Concessionaire

Business process re-engineering, change management, outsourcing, and induction training.

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FILE 04

Training & Learning

Workshops built from real audit findings, so training targets the gaps that matter.

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Our process

Four stages. Nationwide coverage. Zero guesswork.

PLANNING

Locations selected, materials prepared, shoppers scheduled with your input.

AUDITING

Trained shoppers conduct visits and capture evidence in real time.

PROCESSING

Footage and evaluations collated, scripted, and quality checked.

REPORTING

Full report, score grid, and executive video summary delivered.

RATING SCALE — EXCELLENT 90-100% GOOD 70-89% FAIR 50-69% POOR 30-49% VERY POOR 0-29%

Where we work

Wherever customers show up, we do too.